A guide to what to expect at every stage of your move.
Two options, based on your needs.
Traditional Removal Guide
You can choose between two transport options for your international move, depending on your timeframe and the level of flexibility you require.
GROUPAGE TRANSPORT SERVICE
Designed for those looking for a complete removal service at a more affordable price. Your belongings travel alongside other Bolliger shipments on the same international route, helping to optimise costs without compromising on service quality.
It’s ideal if you have more flexibility with collection and delivery times and want to keep the cost of your move down.
PRIORITY TRANSPORT SERVICE
Designed for those who need faster transit times for their removal. The Priority service offers quicker transport than Groupage, while maintaining the same level of care throughout your international move.
It’s ideal if you have tighter deadlines and need your belongings to reach their destination sooner.
How collection works
Items are collected from your home using our ‘Bolliger ’ vans, which are designed to easily access residential areas, town centres and areas inaccessible to heavy goods vehicles.
COLLECTION IN THE UNITED KINGDOM
Service days
Monday to Friday throughout the UK.
Weekend collections available on request (subject to a surcharge).
🚚 Departure schedule
- Every Wednesday morning.
When will your shipment depart?
- ✔ If collection is on Monday or Tuesday → departure on the Wednesday of the same week
- ✔ If collection is on Wednesday to Friday → departure the following Wednesday
COLLECTION IN ITALY
Monday to Friday throughout Italy (including the islands).
Weekend collection available on request (subject to a surcharge).
🚚 Departure schedule
- Every Friday morning.
When will your shipment depart?
- ✔ If collection is from Monday to Thursday → departure on the Friday of the same week
- ✔ If collection is on Friday → departure the following Friday
GROUPAGE SERVICE
With our Groupage service, we organise weekly departures for international removals between the UK and Italy. The times given are approximate and may vary depending on the collection and delivery locations.
🚚 Delivery to Italy
Lorries depart from London every Wednesday.
Milan
Delivery generally within 8 working days of the goods arriving at our warehouse in Milan.
Rome
Delivery usually takes place within 11 working days of departure from London.
Northern and Central-Southern Italy
For other destinations in the north and as far as Potenza, delivery is generally within 12–15 working days of departure from London.
The Deep South and Islands
For destinations further south and the islands, please allow 15–18 working days from departure from London.
🚚 Delivery to the UK
Lorries depart from Italy every Friday.
For the journey from Italy, similar delivery times to those indicated above apply, depending on the collection location. Once the goods have arrived and cleared customs in London, please also allow:
Greater London
2–3 working days for delivery.
Central, Southern, Eastern and Western UK
4–5 working days for delivery.
North of the UK and Scotland
Deliveries are organised via dedicated journeys, generally every two weeks. We will let you know the first available date.
PRIORITY SERVICE
If you need shorter transit times and want to receive your goods more quickly, you can choose the Priority Service.
Transit between the UK and Italy generally takes 4–5 working days in both directions, allowing for a faster delivery than the standard service.
A dedicated contact for your move, from start to finish.
From the moment you book, you’ll have a dedicated contact who’ll be familiar with every detail of your international move and will coordinate the various stages: dates and times, logistics, any parking permits, customs, insurance and delivery.
A single point of contact for updates, enquiries or anything you may need throughout your move.
The transport service already includes basic RHA (Road Haulage Association) cover, with compensation calculated based on the weight of the goods rather than their value.
If you would like cover based on the value of your goods, you can choose one of our insurance options:
TRANSPORT RISK
For goods packed by you.
ALL RISK
For goods packed by Bolliger.
If some goods are packed by you and others by Bolliger, the two cover options can be combined within the same move.
Our team will help you choose the most suitable cover and complete the insurance inventory.
We’ll take care of customs for you.
Moving between the UK and Italy involves customs procedures, but we make the process straightforward: our team handles the formalities and only asks you for what’s necessary.
Customs clearance requires just a few documents and the process is handled online.
For private individuals, in most cases the following are sufficient:
✔ A valid passport
✔ An Italian tax code
After booking, you’ll receive a guided digital form to enter your details and sign the customs paperwork. We’ll take care of the rest.
ARE YOU TRANSFERRING YOUR RESIDENCE?
We’ll help you claim the available exemption from customs duties and taxes:
✓ UK → Italy: we’ll provide you with the declaration required to apply for the exemption.
✔ Italy → UK: we’ll guide you through the application for the ToR (Transfer of Residence).
Traditional Removals: find out more about...
Smaller Removals on Pallets (BNA)
How collection works
Items are collected from inside your home using our ‘Bolliger’ vans, which are designed to easily access homes, city centres and areas that are inaccessible to heavy goods vehicles.
Pallet preparation
Following collection, the goods are transported to our operational warehouse in London, where our team prepares the pallet(s) for international transport.
Collection days
Monday to Friday throughout the UK.
Weekend collections available on request (subject to a surcharge).
Departures to Italy
Lorries depart every Wednesday morning.
When will your shipment depart?
✓ If goods are collected on Monday or Tuesday → departure the same Wednesday.
✔ If goods are collected from Wednesday to Friday → departure the following Wednesday.
🚚 Estimated delivery times from collection
UNITED KINGDOM → ITALY
✔ 7–8 working days for mainland Italy (excluding the islands)
✔ 11 working days for the Italian islands
Once customs clearance is complete, you’ll receive a tracking number so you can track your pallets.
A dedicated contact for your move, from start to finish.
From the moment you book, you’ll have a dedicated contact who’ll be familiar with every detail of your international move and will coordinate the various stages with you: dates and times, logistics, any parking permits, customs, insurance and delivery.
A single point of contact for updates, enquiries or anything you may need throughout your move.
The transport includes basic RHA (Road Haulage Association) cover, calculated on the basis of the goods’ weight rather than their value,
If you wish to insure your consignment based on its declared value, you can choose Transport Risk cover. Our team will guide you through completing the insurance inventory and activating the cover.
In-house customs team
We have an in-house customs department specialising in customs procedures for moves between the UK and Italy.
Our team will guide you through the documentation and formalities required for the transfer.
No extra customs handling charges
There are no separate charges for customs handling. The entire customs process is already included in the service.
Only 1 document required
✔ Valid passport
A quick and 100% digital process
After booking, you’ll receive a guided digital form to
✔ enter your residential details
✔ sign the documentation electronically
The Unaccompanied Baggage (BNA) service is designed for those looking for a more flexible and cost-effective alternative to a Traditional Removal.
Delivery is therefore made at street level, in front of the destination address.
Before delivery, the courier will contact you to confirm the day and time slot, so you can make the necessary arrangements in advance.
On delivery, you’ll need to:
✔ Unload the goods from the pallet.
✔ Dispose of the pallet once the delivery is complete.
This method allows us to offer a more cost-effective service, while maintaining.the high standards of quality and reliability that characterise Bolliger.
Smaller Removals: find out more about...
Would you prefer to speak to us directly?
We are available Monday to Friday, 9.00 am to 6.00 pm.
We are closed on Saturdays and Sundays.
