Requesting a quote is simple. Just get in touch with us via your preferred method: by filling in the form, via WhatsApp, by email or by phone. We’ll ask you a few questions to understand your needs and guide you through sending us a rough list of the items to be transported, so that our team can prepare a personalised quote for you.
There is no fixed cost: the price depends mainly on the volume of goods, the route and the services required , such as packing, storage or insurance cover.
Fill in our form with th details of your move to receive a personalised quote.
We recommend that you book at least 3–4 weeks in advance, so that we have more flexibility when organising collection and transport.
If you have more urgent requirements, please contact us anyway: we will check availability and do our best to find a solution.
To confirm the quote, please contact the adviser who handled your enquiry. You will receive a link to the acceptance form, which will allow you to complete the booking and confirm the service.
An international move is not just a simple shipment. It requires organisation, handling of customs formalities and coordination of transport between the UK and Italy.
With Bolliger, you have a team that manages the move from start to finish, assists you with the paperwork and remains your point of contact right through to delivery.
Yes. Our Smaller Removals service on Pallet is designed for those who need to move boxes, personal belongings and small items of furniture from the UK to Italy.
👉 Find out more about the Smaller Removals on pallet.
Yes. During the quotation process, you will be looked after by a single point of contact. Once the move has been confirmed, you will be assigned a dedicated Move Manager, who will support you right through to delivery and will be your point of contact for updates, documentation and assistance.
Yes. We offer collection and delivery services throughout the UK and across Italy, including the islands and many remote locations.
If you’re unsure about your area, please contact us and we’ll check whether the service is available.
Yes, but some items require specific transport methods, packaging or documentation. If you need to transport motorbikes, works of art or other special items, please mention this in your quote request: we will assess the most suitable solution and any specific requirements.
Yes. If your plans change, please contact us as soon as possible: we will do our best to reschedule the service subject to availability.
Any changes made after the specified deadline will be dealt with in accordance with the terms agreed at the time of confirmation.
Yes, for removals of up to 10 m³, you can choose to pack the boxes yourself or leave the packing to our team.
For removals exceeding 10 m³ , the packing is carried out by the Bolliger team to ensure your belongings are properly prepared for international transport.
👉 Contact us to calculate the volume of your move
Yes, if you are packing your belongings yourself, wardrobes, chests of drawers and other storage units must be emptied before the move to reduce their weight and ensure they can be handled safely.
If you have chosen our Full Pack service, our team will take care of this for you.
Not necessarily. If you are unable to be present, the move can still go ahead without you: you can appoint someone you trust and let us know their name in advance.
You can let us know your preferred date and we’ll do our best to arrange collection subject to availability. Collections usually take place from Monday to Friday.
On request, we can also check availability at the weekend, subject to an additional charge.
Our removals between the UK and Italy are mainly organised as groupage, sharing space on the lorry with other removals on the same route. This allows us to optimise journeys and keep costs down.
For those with specific requirements regarding timing, our Priority Transport Service is available, offering faster transit times.
For items requiring greater protection, we can produce bespoke wooden crates, specifically designed to suit the shape, dimensions and characteristics of the object.
The crates are made by specialist joiners, using wood that has been treated and certified for international transport, ensuring adequate protection even during the most delicate handling.
This solution is particularly suitable for paintings, sculptures, marble, large glass panels and antique furniture.
It is normal for the volume to vary. At the time of collection, we will check the actual volume of the goods and, if it differs from the estimated volume, the cost will be adjusted in accordance with the volume variation table provided at the time of booking.
Our vehicles are fitted with a volume measurement system, which enables us to determine the actual volume of the goods once they have been loaded. This measurement is clearly documented for the customer and is necessary to declare the volume correctly to the customs authorities.
Not necessarily. If you are unable to be present, the move can still go ahead without you: you can appoint someone you trust and let us know their name in advance.
Times vary depending on the route, destination and mode of transport chosen. When we provide you with a quote, we’ll give you an estimate of the expected timeframe for your move.
It depends on the mode of transport. With the Priority Transport Service,, you can arrange a specific delivery date.
With the Groupage service, delivery is scheduled according to the route plan. You’ll receive an estimated timeframe and confirmation of the date a few days before arrival
👉 See the Moving Guide
We offer two removal services, with different ways of keeping you updated throughout your move.
With Smaller Removals on Pallets, you’ll have a dedicated Move Manager and receive a tracking number to monitor your shipment directly.
With the Traditional Removal service, your Move Manager will keep you updated on the status of your transport and delivery.
👉 See the Moving Guide
The service is designed to offer a simple and cost-effective solution for small volumes. Delivery is made at street level, in front of the property; the customer is responsible for unloading the goods and disposing of the pallet.
With Bolliger, customs paperwork is kept to a minimum: in most cases, all you need is just your passport, making the process simpler and free from unnecessary complications.
If you transfer your residence between the UK and Italy and eestablish your residence in the destination country within 12 months, you may be eligible for exemption from customs duties and taxes (Duty Free), provided you meet the other requirements set out in the legislation.
For removals from the UK to Italy , we provide you with the self-declaration form required to apply for exemption from customs duties. For removals from Italy to the UK , we guide you through the application for a Transfer of Residence (ToR) , which is essential for obtaining the Duty Free status.
👉Request a free quote and we’ll help you work out whether you’re eligible for exemption from customs duties and taxes.
If you are eligible for exemption from customs duties and taxes, we’ll simplify the process:
- for moves from the UK to Italy we’ll provide a declaration form in which you state that you will be transferring your residence to Italy within the next 12 months;
- for moves from Italy to the UK, we’ll guide you through the process of applying for a ToR (Transfer of Residence) on the UK government’s website.
No problem. If you do not meet the criteria for exemption, customs charges are typically between £30 and £50 per cubic metre. The final amount is determined at the time of customs clearance.
Commercial shipments are subject to customs duties and taxes. Our team will guide you through the process of preparing the required documents and will handle the customs clearance procedure.
No. Transport insurance is a separate service and does not in itself incur any additional customs charges. Any duties, VAT or other taxes are determined in accordance with the customs regulations applicable to the consignment.
Not necessarily. The procedure varies depending on the destination of the transfer and the applicable legislation. Our team will assess your situation and guide you through the correct procedure.
No. Our in-house customs department handles all the formalities for your move directly and will only contact you when your involvement is required.
Cars, motorbikes and other specialised goods are subject to specific customs procedures and, depending on the circumstances, may be subject to duties and taxes. Our team will assess the situation and guide you through the necessary documentation and procedures.
The following items cannot be transported:
- Live plants or live animals
- Alcoholic drinks subject to restrictions
- Food, animal feed and seeds
- Narcotics, psychotropic substances or medicines
- Pressurised cylinders or containers
- Fur, firearms, ammunition, explosives or radioactive materials
- Blades and cutting weapons (such as daggers or swords)
- Cash, coin collections, gold bars, jewellery and valuable watches
No. Transport insurance is a separate service and does not in itself incur any additional customs charges. Any duties, VAT or other taxes are determined in accordance with the customs regulations applicable to the consignment.
No. Insurance is optional, and you can choose whether to add it to your move for greater protection based on the value of the goods being transported.
In addition to the basic RHA (Road Haulage Association) cover included in the transport, you can choose additional insurance cover depending on who is responsible for packing the goods.
TRANSPORT RISK
For goods packed by you. This offers more limited cover, applicable in the event of total loss of a parcel or visible damage to the outer packaging during transport.
ALL RISK
For goods professionally packed by Bolliger. This offers more comprehensive cover based on the declared value, with cover for loss of and damage to goods during transport, subject to the terms of the policy.
Our team will advise you on which cover applies to your goods based on the packing service you have chosen.
RHA (Road Haulage Association) cover is included in the service and provides, in the event of damage or loss, compensation calculated on the basis of the weight of the goods rather than their value.
The cover limit is £0.84 per kg, up to a maximum of £40 per parcel.
If you wish to insure your goods based on their actual value, you can opt for additional insurance cover.
A professional removal service minimises risks through specialist packing, handling and transport.
Insurance provides additional cover based on the declared value of your belongings in the event of incidents covered by the policy.
This is an optional choice, particularly useful if you are moving fragile or valuable items.
For the pallet service, you can choose additional insurance cover called TRANSPORT RISK:
TRANSPORT RISK
Whether you pack the goods yourself or use Bolliger, you can choose to take out Transport Risk cover. The cost is 1.5% of the declared value, with a minimum premium of £30, plus 12 per cent IPT.
Example: if you declare goods worth £5,000, the cost will be £75 + £9 IPT = £84.
Our team will guide you through completing the insurance inventory and selecting the correct cover for your shipment.
The cost depends on who handles the packing and on the declared value of your goods.
TRANSPORT RISK – 1%
For goods packed by you. The cost is 1% of the declared value, with a minimum premium of £100, plus 12% Insurance Premium Tax (IPT).
ALL RISK – 2%
For goods professionally packed by Bolliger. The cost is 2% of the declared value, plus 12% Insurance Premium Tax (IPT).
Example: if Bolliger packs goods with a declared value of £5,000, the All Risk cover costs:
2% of £5,000 = £100
12% IPT = £12
Total insurance = £112
If some of the goods are packed by you and others by Bolliger, the two policies can be combined for the same move.
Our team will guide you through completing the insurance inventory and selecting the most suitable cover.
No. Insurance is optional and is charged separately from the removal service.
You can choose to add it at a later stage, right up until the morning of the collection day. Our team will guide you in choosing the right cover based on the service and packing method.
If you have chosen an insurance policy and the claim is covered under the terms of the policy, we will handle the claim with the insurance company on your behalf, from the initial report right through to the closure of the claim.
Yes. You can choose to insure only some of the items you are transporting, such as valuables, fragile items or specific pieces of furniture.
In the insurance inventory, you will specify which items you wish to insure and their declared value. Our team will guide you through the process of completing the form and applying the correct cover.
Whilst your goods are in storage in our warehouses, you can choose to insure them for the value you wish to declare.
Cover is optional and costs 0.1% of the insured value per month, plus 12% Insurance Premium Tax (IPT).
Example:
For an insured value of £10,000:
0.1% = £10 per month
12% IPT = £1.20
Total = £11.20 per month
This allows you to choose the level of cover that best suits you, based on the value of the belongings you leave in storage.
Your belongings are stored in individual wooden crates at our managed warehouse near Heathrow.
This is not a self-storage facility: access is by appointment only, and all handling is carried out by our authorised staff.
Each unit offers approximately 7 m³ (250 cubic feet) of space, enough for the contents of a studio flat or a large bedroom.
If you need more space, you can book additional units.
Yes. All you need to do is book an appointment. Our team will collect and prepare your Storage Vault (the wooden box reserved exclusively for your belongings) before you arrive, to ensure you can access your belongings quickly and that they are handled safely.
Yes. You can bring your belongings directly to our warehouse by appointment, choosing the date and time that suit you best.
Yes. At our warehouses in the UK, we can also look after your plants as part of a dedicated service, available on request and not included in the storage fee.
The daily cost varies depending on the number of plants:
✔ 1 to 3 plants: £1.25 per day per plant
✔ 4 to 6 plants: £0.99 per day per plant
✔ 7 or more plants: £0.63 per day per plant
Invoicing can be weekly or monthly, depending on the option chosen. Prices are exclusive of VAT.
Whilst your goods are in storage in our warehouses, you can choose to insure them for the value you wish to declare.
Cover is optional and costs 0.1% of the insured value per month, plus 12% Insurance Premium Tax (IPT).
Example:
For an insured value of £10,000:
0.1% = £10 per month
12% IPT = £1.20
Total = £11.20 per month
This allows you to choose the level of cover that best suits you, based on the value of the belongings you leave in storage.
Yes. As well as personal belongings, we can store archives, documentation, company stock, equipment and other business materials.
